We are serious about protecting our planet and take an environmentally conscientious approach towards everything we do at adVINture. To minimise impact on the environment wine(s) ordered in ‘mixed cases’ will be delivered in appropriately sized ‘re-used’ cardboard boxes. Wines which are ordered in full cases will be delivered in their original packaging unless stated otherwise. If any original case packaging within the warehouse becomes damaged during handling or throughout its storage, then these stocks will be re-packed into ‘re-used’ boxes.
How to calculate delivery surcharges (if applicable)
When adding items to your cart, you can also calculate any applicable shipping (delivery) surcharges in the ‘Basket totals’ section, by completing the delivery address & postcode details at the bottom of the page; any applicable delivery surcharges thereafter will then be stated for you once updated in the basket totals section.
Deliveries to England & Wales.
Within the M25
Next day delivery is standard (for orders made before 12:00)
Delivery is free for orders of £100 incl. VAT and higher (after discounts)
Orders less than the above minimum spend require incurring London City Bond’s (LCB Tilbury) delivery surcharge of £15.50 incl. VAT (at cost) for orders within the M25.
Outside the M25
Standard Delivery of 1-3 working days
Delivery is free for orders of £200 inc VAT and higher (after discounts)
Orders less than the minimum spend (for free delivery) require incurring London City Bond’s (LCB Tilbury) delivery charge at cost incl. VAT. Pricing varies based on postcode band rates.
There is no minimum order quantity for delivery
Scotland and Northern Ireland.
Separate quotes can be given for deliveries to Scotland and Northern Ireland.
PLEASE NOTE, DUE TO THE CURRENT LOCKDOWN CAUSED BY THE COVID-19 PANDEMIC, DELIVERY DAYS MAY BE LATER THAN THE ESTIMATED DELIVERY DAY.
Deadline for orders to be processed that day: 12:00pm (GMT)
Orders placed before 12.30pm (GMT) on a Friday will be delivered the following week.
For orders to within the M25 we endeavour to deliver the Next Working Day.
For orders outside of the M25 delivery date will vary dependent on Postcode.
Next Day delivery excludes weekends – please contact us if you require a Saturday delivery.
Orders placed on a Saturday, Sunday or Bank Holiday will not be processed until the next working day.
Delivery(s) made by our courier requires a 3 hour time window for delivery.
Please ensure to leave a mobile number with your order. Our 3rd Party courier service provider will then be able to text message you their estimated delivery time(s) schedule for your order, on the designated day for delivery.
Due to the nature of our products being alcohol, for security reasons, all orders Must be received physically and signed over for in full at point of confirmed delivery day schedule. If re-delivery has to be rescheduled due to failure to physically receive and sign over for your order a re-delivery surcharge may need to be applied (at cost), with a separate payment required in advance before the courier can accept re-delivery services being made.
If there will be no-one at home, work or other nominated delivery location to accept the delivery, your order will be left as per your alternative delivery instruction. Please use the ‘Delivery Instructions’ field at checkout to do this. Please note, we cannot be held liable for goods once delivered if orders are not received physically and signed over for in full at point of delivery with the courier.
All wine shall be at the buyer’s risk from the point of delivery to the buyer. Upon receipt, you must examine the wine delivered and must sign to confirm receipt on the delivery note provided. Shortages, damages or errors must be noted on the proof of delivery note along with notifying adVINture immediately at the time of delivery (up to 24 hours) to enable us to support your claim. Please note the later you leave it the less likely a resolve with 3rd party logistics support. You must also retain such wine and packaging, making it available for inspection and collection by adVINture. Please note that claims made outside of these terms and conditions cannot be guaranteed, as insurance may not cover.
Missing wine or cases damaged in transit must be reported to us immediately of receipt of advice of dispatch. If you are expecting a delivery and have not received it within 3 working days, please notify us.
In the event that you are given incorrect order, we can arrange collection and re-delivery of wine for which there will be a no charge.
If a delivery has been attempted and failed, and you wish thereafter to cancel your order, we will refund you minus cost incurred (transaction fees / delivery surcharges / warehouse re-landing charges).
Alternatively, we can credit your account online (minus costs incurred), for you to use on other online purchases.
Please note deliveries can only be accepted for the destinations within the UK.